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Alternative Dispute Resolution
In accordance with Law No. 144/2015, of 8 September, we inform our clients that, in the event of a dispute, they have the possibility of resorting to an Alternative Dispute Resolution (ADR) Entity. These entities are mechanisms that aim at the quick and effective resolution of consumer disputes, without the need to resort to the courts.
For more information, or to initiate a dispute resolution process, you can consult the competent ADR entity in your area of residence or through the Consumer Portal in www.consumidor.pt.
We are committed to ensuring quality care and a fair and balanced resolution to any situation that may arise.